“Muddy waters” is what I refer to as the real condition that exists in many dental hygiene departments of dental practices today.  It is the common practice of providing prophylaxis treatment to patients that also have “moderate bleeding”, “4 – 5mm pockets around posteriors”, and “stressed flossing” recorded in their treatment notes.  No diagnosis has been made by the doctor; therefore, there is not a treatment plan that offers the patient a treatment for their condition. 

 In these practices you will typically see a large red “S” on the backs of the hygienists because in their attempt to provide preventive care in an already diseased condition, they are trying to do “everything” the patient needs in one appointment, and hence the “Superman Syndrome”.  Most dental hygiene departments that operate this way do so for one of several reasons.

1.       “It is the way patients have always been managed in this practice.”

2.       “In school I was taught that a “cleaning” removed all the plaque, calculus and stains, and besides that is how I received my license to practice…removing it all!”

3.       “If I asked my patients to come back after all these years of cleaning their teeth, they would think something was wrong with me!”

Hygienists and doctors that have practiced any length of time at all can appreciate how much has dramatically changed over the last 5 to 10 years in dentistry…materials, techniques, technology and so on.  However, one of the more resistant areas to adapt to change has been the hygiene department in terms of clinical treatment.  Generally, it is not because we do not see a need to make a shift in the way care is given.  It is because we don’t know where or how to begin when it involves a departure from the way we have always done things, and frankly, often fear of rejection or worse, fear that the patient may mistrust our motives keeps us conducting  “business as usual”.

 A Starting Point

 First of all, changes that are made in the hygiene department in terms of techniques, protocol, philosophy, and procedures have to be shared and supported by the entire team.  The quickest way to make a patient feel secure about any significant changes he or she may question is to have continuity in the response from any team member they may be talking to, including the doctor.  So, for any dental team wishing to “un-muddy” their waters, the place to begin is making sure the entire team understands the rationale and reasons behind it.

Key concepts that should be carefully understood by all are:

1.      There is no “cure” for periodontal disease; therefore early detection and treatment are paramount in achieving the best clinical results.  Additionally, it is episodic, and can be site specific in nature requiring careful monitoring once it is under control in order to detect any recurrence.

2.      Periodontal disease (including gingivitis) affects the majority of all adults, so it should be no surprise that the majority of the patients in any given practice could benefit from some type of therapeutic treatment to get disease under control.

3.       Gingivitis is the earliest stage of periodontal disease and when treated, can be reversed to a healthy condition because there is no permanent bone loss.  The “down” side to that reality is that until there is evidence of bone loss, most dental insurance plans do not assist the patient with any type of reimbursement to treat gingivitis beyond a routine prophylaxis visit. (For patients that want maximum insurance benefits, they should be informed if they wait - perhaps bone loss will occur, and they will receive a percentage of assistance for periodontal therapy!)

4.      There is ample scientific evidence supporting a three-month closely monitored interval as the interval for periodontal patients that most likely prevents the need for additional therapy, or surgical intervention due to the professional disruption of pathogenic biofilm in the subgingival environment.

5.      There are numerous contributing factors such as stress, hormones, medications, diet, tobacco use, etc. that may change through-out a person’s lifetime as well as heredity factors that may affect an individual’s susceptibility to periodontal disease, therefore screenings at each hygiene visit are critical to assess each person’s level of periodontal health, prior to any “cleaning”.

6.      We now know that periodontal disease is a bacterial infection and the most common form of periodontitis is either a localized or generalized chronic infection.

7.      Current research indicates that periodontitis may have widespread systemic effects and serve as a risk indicator for certain systemic diseases or conditions.

8.      There are limits to successful non-surgical treatment therefore practices must establish clear guidelines for referrals based upon the philosophies of both the general dentist and the periodontist.

 Screenings Determine Health Versus Disease

 Secondly, a critical step to “un-muddying the waters”, is beginning every hygiene visit with enough screening data to determine whether the patient needs a prophylaxis today in order to maintain their healthy status, or whether prophylaxis is perhaps a preliminary procedure prior to active therapy due to the presence of disease.

 This approach eliminates confusion on the patient’s part that may not be informed until the end of their cleaning appointment that they need to return because of “too much deposit, or too much bleeding today”.  If all hygiene appointments begin with the statement, “Let’s move you back and see how healthy your tissue is today” then, when clinical signs of periodontal infection are discovered, and the patient is able to view what is happening in their own mouth, it is easy to have a basis on which to discuss what can be done about it. 

 Before proceeding with their scheduled prophylaxis, patients should be moved into an upright position for the hygienist to explain (with the use of visuals) what these early signs of periodontal disease mean, how the research has changed from an emphasis on simply removing calculus, to total debridement of calculus and removal of biofilm site by site to control infection. 

 The hygienist should be able to discuss probable treatment options, even prior to a confirmed diagnosis from the doctor, so that important questions can be answered.  Existing patients being presented with a diagnosis for the first time generally want a clear explanation of why “all of a sudden” they need to come back when “nothing is bothering them”.  If the doctor and hygienist share the same philosophy about early detection and treatment of disease, then a united front is formed with the hygienist being responsible for collecting data and discussing its significance with the patient, and the doctor delivering a clear diagnosis upon examination.  Doctors and hygienists alike must have continuity in the semantics they use to communicate with the patient, sincerity expressed to the patient, and their inherent belief that all patients deserve to know what their current diagnosis is along with options for treatment.

Most patients, when given appropriate information, do not choose to leave periodontal infection untreated in their mouths.  It simply goes untreated because they are not aware it exists or somewhere along the way became convinced that bleeding gums are somewhat normal for them!

 Use Resources We Already Have

 The American Dental Association made our jobs easier by giving us very clear definitions of procedures typically provided in the hygiene department.  All practices, whether taking insurance assignment or not, should have, and be familiar with the Current Dental Terminology -2005 version in order to clarify procedures, and answer patient’s questions related to insurance expectations.  In the CDT 2005 the “D1110 adult prophylaxis” is described as a procedure to “remove plaque, calculus and stains from the tooth structures and is intended to control local irritational factors.”  

 If a patient presents with all of the clinical signs of disease, i.e. “moderate bleeding, and 4 – 5mm pockets” and their last procedure was a prophylaxis, it should be apparent that prophylaxis itself cannot control the disease, and obviously, this patient needs appropriate diagnostic data, a diagnosis of their condition, a proposed treatment plan, and appropriate information to enable to them to make a wise decision about whether or not they wish to treat their infection.  

 Since the definition of prophylaxis no longer states that it is restricted to only healthy patients, once the patient is educated about the need for treatment beyond the scheduled cleaning procedure and why, the prophylaxis can become the initial part of their treatment.  A note should be made both in the record and on any claim filed for insurance that states, “Active periodontal disease diagnosed during the prophylaxis, and additional therapy is required to treat the infection.”  This eliminates any confusion about prophylaxis preceding non-surgical treatment.  Of course, for patients requiring an initial debridement due to excessive deposits on the teeth, the CDT 2005 procedure “D4355 full mouth debridement to enable comprehensive periodontal evaluation and diagnosis”, would be appropriate opposed to a prophylaxis.  

 Depending on how current the patient is at the time of diagnosis with radiographs and complete periodontal charting, their next visit following the prophylaxis (or full mouth debridement) may be for collecting additional diagnostic data and developing the treatment plan.  This could be scheduled either with the hygienist or the doctor, but must include a doctor’s examination following the collection of comprehensive periodontal data.  The CDT 2005 offers either “D0180 comprehensive periodontal evaluation”, or “D0150 comprehensive oral evaluation”, as two options along with necessary radiographs that could be utilized.  If the patient already has complete diagnostic data, or it is updated during the prophylaxis appointment,  then the next visit following the prophylaxis and diagnosis should be the CDT 2005 procedure, “D4341 or D4342 periodontal scaling and root planing” for patients with active disease and attachment loss depending on how many teeth per quadrant are being treated.

 Incorporation of Locally Applied Antimicrobials, D4381 into non-surgical periodontal treatment can assist with improved clinically significant results compared to scaling and root planing alone, and should be included with the treatment plan to obtain the best clinical results long-term.

 Once a patient has been treated for periodontitis, the appropriate procedure for all future “cleanings” is not prophylaxis, but rather the CDT 2005 “4910 periodontal maintenance.”  This procedure will have insurance implications with less assistance than prophylaxis, but the definition describes it as, “removal of the bacterial plaque and calculus from supragingival and subgingival regions, and site specific root planning where indicated for the lifetime of the dentition.”  This is consistent with the understanding that disease may be episodic throughout the patient’s lifetime depending on various risk factors, the length of time between visits, daily disease control, etc. When dental teams understand that periodontal maintenance is for controlling recurrence of disease previously treated, and prophylaxis is intended to prevent disease initiation, then patients can be well informed of the value, and the difference of each. 

 If we are clinically providing periodontal maintenance treatment but documenting it as prophylaxis, or worse yet, alternating it with a prophylaxis to the insurance companies, it should be no wonder that patients are confused as to why they need to come in so often, or why one procedure costs more than the other when all the hygienist did was “clean their teeth”.   Waters can easily be “un-muddied” here as hygienists begin each visit with screenings to determine health versus disease.  When disease recurs beyond what is realistic to treat during a scheduled periodontal maintenance visit, a new diagnosis and a new treatment plan should be presented to the patient.  Communication clarifying the need for closely-monitored periodontal maintenance (not prophylaxis) following additional therapy should be part of the education given at the time of a new diagnosis.

 Okay, But What About The Gingivitis Patient?

 In cases where the periodontal infection has not progressed to the supporting periodontal structures; yet there are clinical signs of an inflammatory response present throughout the gingival tissue, patients should be informed of their diagnosis of gingivitis, and therapeutic options to treat the disease according to the American Academy of Periodontology’s Parameters of Care.   When the level of biofilm and bacterial toxins are greater than the patient’s immune response to handle it, therapeutic debridement, site by site, is still necessary to create an environment that is conducive to health regardless of the depth of the pocket depths. 

 The CDT 2005 does not specify a procedure code to treat gingivitis, but rather leaves it up to the discretion of the practice to include a narrative describing the need for additional appointments and/or increased fee, and include with either a “D1110 adult prophylaxis”, or  “D4999 unspecified periodontal procedure, by report.”  The bottom line with this issue is not how you code it, since the majority of insurance plans do not assist the patient in treating gingivitis prior to permanent bone loss.  The point is that you treat it, since gingivitis is the only stage of periodontal disease that is reversible!  The number of subsequent visits necessary to treat gingivitis would depend upon the severity of the infection and relevant contributing factors.

 Clarity Increases Value to Patients and Team

 One of the greatest benefits of clarifying the “muddy waters” in hygiene departments is that it creates a realistic framework from which to diagnose and treat a disease that can have potential health and/or legal implications for the patient and/or the practioner if ignored.  

 In practices willing to begin the process of “un-muddying the waters”, a heightened enthusiasm of the dental team occurs due to the rewards experienced when assisting patients in really becoming healthier.  Additionally, it becomes an opportunity for patients to see the real value of consistent preventive care, since the beginning of every visit begins with a screening to detect disease!  Seldom now, do we hear patients say, “I need to reschedule my appointment for next week…it’s just a cleaning”!  By recognizing disease, informing patients of it, and treating it appropriately, the value of various procedures really becomes clear, and the end result is a hygiene department that truly offers a pathway to optimal oral health, supported by the entire team, and patients that own their health!

 Don’t let your own comfort of the way things have always been done stop you from the practicing on the cutting-edge of your profession.  Instead, use this information as your springboard to start un-muddying your own waters and enjoy crystal, clear rewards.

 Karen Davis is a private-practice hygienist, consultant for The JP Institute, and an international speaker in the dental profession.  She may be reached at Cutting Edge Concepts® 646 Goodwin Drive Richardson, Texas 75881, or contacted at 972-669-1555, or email at Karen@karendavis.net

  This document may not be reproduced without the written consent of Karen Davis.

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